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Shipping Policy

You must be at least 21 years of age to purchase wine. By placing your order you have represented to Cappy's Warehouse Wine & Spirits that you are at least 21. All wines delivered must be received by an adult of legal drinking age.

Title to the wine you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.  Bottles are repackaged for safe shipping.  Original packaging and or boxes will not be included. 

An adult signature with proof of age verification is required at time of delivery. Please be aware that someone over the age of 21 must be available to sign for the package. If no one is available at the time of delivery, the package will not be left. We will disregard any request to have a delivery left without signature.  

FEDEX

FEDEX will make three delivery attempts.  If no one is available by third attempt package will be returned to our facility and customers credit card will automatically be charged the return shipment amount.  An email stating charge amount will be sent to email address on file.

We offer 3 shipping options:

  1. Ground Service - approximately 2-5 business days in transit
  2. 2nd Day - 2 business days in transit
  3. Standard Overnight - 1 business day in transit

An email will immediately acknowledge receipt of your order, while a second email will confirm your order has been processed and is prepared for shipment. Your order will be processed within 3 business day. We will contact you by the end of the next business day if there is any problem with your order. While we make every effort to show accurate product listings on our website, Cappy's is not responsible for typographical, pricing errors, and omissions. Thank you for your understanding.

Please note that your shipping costs are estimated. Actual costs will be confirmed with you when your order is placed. 

Many states restrict the shipment of wine. Please accept our apologies if we are unable to ship to your area. For more information on state laws concerning shipments of alcohol, visit: http://www.wineinstitute.org/shipwine

The regulatory environment for shipping alcohol to consumers nationwide is an extremely complex and ever changing landscape. The rules around where we can and can't ship are changing constantly along with the shipping rates. The list of states in our drop down menu at checkout are not representative of where we can legally ship. Please submit your order and our processing team will check it for compliance. If there are any issues with your order we will contact you. To find the current shipping rate, simply add a product to your shopping cart, click on checkout, fill in the ship to state on the checkout page and our shipping calculator will show the available services and rates to that state. 

Courier Service

Courier service delivery orders will not be received within the same day.  If you place your order before 4PM, it will be delivered tomorrow.  Orders placed after 4PM will be delivered the day after next.  An adult over the age of 21 must be available to sign for the order at the time of delivery.  If no one is available, the package will be returned to our facility and the customers credit card will automatically be charged the return courier amount.  An email stating the charge amount will be sent to the email address on file.  

Return Policy

30 Day Notice- If you received the wrong item or have any concerns about your purchase, please contact us at (516) 256-0444 or email us at cappys.warehouse@gmail.com within 30 days of delivery.  By law, Cappy's can only accept return of goods that are defective in quality.  We will not accept a return of an empty bottle.


Hold for Pick Up

We are happy to hold your paid order at the store for pick up.  Please take note of our store hours on the top of our webpage.  Pickup orders are held for two weeks.  If you do not pick up your order you will receive a full refund to you original form of payment minus a restocking fee of $10.  We are closed Christmas Day, New Year's Day and Easter Sunday.  On National Holiday's we are open from 9am to 2pm.


Questions?

If you have any further questions about our shipping policy please contact us at (516) 256-0444 or email us at cappys.warehouse@gmail.com.